Data Minimization
Sirf aapka naam, email, phone aur ID likhtay hain jo account ke liye mandatory hain. Extra behavioral tracking ya cookie-based profiling nahi hota.
LEGAL REFERENCE
Privacy Policy jo q 11 par likha gaya hai
Jab aap q 11 mein account kholtay hain, aapka personal data hamara zimmedari hai. Yeh privacy policy samjhaata hai ke hum aapki turteeb, payment details aur account activity...
Account Data SurkshaLocal Qanoon MutabiqTransparent Practices
Hamara Privacy Posture aur Data Handling
q 11 aapka personal data sirf un maqsad ke liye collect karta hai jo account registration, deposits aur withdrawals complete karne ke liye zaroori hain. JazzCash, Easypaisa, SadaPay aur Raast ke zariye aapke payment details directly hamara secure gateway par aate hain, hum unhe save nahi karte. Account authentication, fraud prevention, aur local tax compliance ke liye limited data retain hota hai.
Aapka data Pakistan mein hosted servers par rahta hai jahan local qanoon ijazat deta hai. Hum third parties ko aapka turteeb bina consent ke nahi dete.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
BHAROSA KI BUNYAD
How q 11 Builds Data Trust
Encryption
Aapka account login aur payment sessions SSL encryption ke thalte hain. Deposit aur withdrawal requests encrypted tunnels se guzarte hain taake koi beech mein data intercept na kar sake.
Payment Isolation
JazzCash, Easypaisa, SadaPay aur Raast transactions direct payment gateways par hote hain. q 11 ke servers par card details ya wallet pins store nahi hote.
Local Compliance
Hamara privacy handling Pakistan ke data protection aur financial regulations ke aayin se jhalkta hai. Withdrawal verification mein aapka ID proof secure vault mein rakhte hain.
Regular Audits
Hamara team quarterly basis par account access logs aur data storage points check karta hai taake kisi unauthorized breach ka pata chal sake.
Transparency Logs
Agar kisi government agency se legal order aata hai to hum aapko notification dete hain, jab tak law block na kare. Hamara policy ye hai ke aapko pta ho apna data kaun dekh raha hai.
Deletion Rights
Account close karte waqt, aapka personal data 90 dino mein hamara system se delete ho jata hai, sirf tax records chhotay samay ke liye qanoon ke mutabiq rakhte hain.
HAMARI POORI POLICY
Privacy Standards jo q 11 maintain karta hai
Payment Security
JazzCash, Easypaisa, SadaPay aur Raast credentials kabhi q 11 ke database mein nahi aate. Har transaction tokenized reh kar server par process hota hai.
Account Privacy
Login history sirf aapka account mein visible hota hai. Dusri transactions publicly nahi dikhain, sirf your own withdrawal aur deposit records aap dekh saktay hain.
Third Party Access
Marketing partners, analytics firms, ya ad networks ko aapka identity data nahi milta. Sirf aggregate gameplay stats share hote hain, personally identifiable data nahi.
Cookie Consent
Jab aap q11.onl visit karte ho to banner aata hai. Essential cookies sirf load karte hain; analytics aur ad cookies optional hain.
Data Portability
Aapke request par hamara team aapka account data download-able format mein deta hai. Isko aap apne paas save ya kisi dusri site mein transfer kar saktay hain.
Breach Notification
Agar hamara security mein koi lachak mile to 24 ghante mein affected users ko email ya SMS se notify kar denge aur next steps explain kar denge.
ACCOUNT KI TRANSPARENCY
Kya q 11 aapka data privacy mein qadam qadam dikhata hai
Real-Time Access Log
Account settings mein 'Active Sessions' tab hai. Wahan har login...
Payment History Vault
Har JazzCash, Easypaisa, SadaPay ya Raast transaction q11.onl account mein...
ID Verification Secure
Withdrawal ke liye aapka national ID scan karte ho to...
Email Notification Center
Har login, deposit, withdrawal aur profile change ke baad email...
Two-Factor Authentication
Optional 2FA setting mein aap SMS ya email-based OTP enable...
Data Deletion Tracker
Account close karte waqt status page show hota hai jis...
Privacy Policy ke Aham Sawal Jawab
Nahi. JazzCash, Easypaisa, SadaPay aur Raast ka credentials directly hamara server par store nahi hote. Har transaction encrypt hoke payment gateway se process hota hai. Q11 sirf transaction ID aur amount ka record rakhta hai, bank details nahi.
ID scan withdrawal approve hone ke baad 30 dino mein automatically delete ho jata hai. Agar baad mein re-withdrawal karne ka ho to nayi scan submit karni padti hai. Tax compliance ke liye transaction log 1 saal rakhte hain but aapka scan ya ID image nahi.
Bilkul nahi. Hamara analytics sirf internal team ke liye hain—game popularity trends, peak hours, aur technical performance check karne ke liye. Personally identifiable data (naam, email, address) kabhi third parties ko nahi jaata.
Foran hamari support team ko contact karen [email protected] par. Agar unauthorized withdrawal hua to hum investigation karte hain aur CCTV, server logs check karte hain. Legitimate fraud case mein refund provide karte hain agar hamara security flaw prove ho.
Haan. Major changes mein aapko email se notify karte hain 30 din pehle jab tak new policy effective nahi hota. Account dashboard pe notification aata hai. Agar aap naye terms se agree nahi karte to account close kar saktay ho.
Account closure request submit karte ho to 90-day deletion cycle shuru hota hai. Login credentials, personal details, payment records, ID scans aur gameplay history progressive tarike se database se remove hote hain. Sirf tax-required audit trail remaining reh sakte hain.
Agar valid legal order aata hai to hum comply karte hain. Lekin jab tak law allow kare, aapko notification dete hain ke aapka data kiske liye share hua. Hamara default position transparency aur privacy protection hi hai.